KÄRN FAQs: help with orders, shipping, and products

Here you'll find the most important information about our accessories: RFID cardholders, anti-theft backpacks, trackers, and accessories designed to carry essentials with more security, organization, and style.

Shipping

How long will my order take to arrive?

Orders placed before 2:00 PM are prepared the same business day. Orders placed after that time are prepared the next business day.

• Peninsular Spain: 48–72 business hours.
• Portugal: 2–5 business days.
• Balearic Islands: 4–6 business days.
• Canary Islands: 5–8 business days.

How much does shipping cost?

Shipping cost depends on the destination:

• Peninsular Spain: €4.90.
• Balearic Islands: €7.90.
• Canary Islands: €12.90.
• Portugal: €5.90.

Is shipping free?

Yes. Shipping is free from these amounts:

• Peninsular Spain: free from €35.
• Balearic Islands: free from €49.
• Canary Islands: free from €65.
• Portugal: free from €39.

Below these amounts, the corresponding shipping cost applies depending on the destination.

Can I track my order?

Yes. You will receive a confirmation email when you place the order and another email with the tracking number when the order leaves our warehouse. If you provided your phone number, you may also receive shipping-related notifications.

Do you ship outside of Spain?

Yes. We currently ship to peninsular Spain, the Balearic Islands, the Canary Islands, and Portugal.

Do you ship to Ceuta and Melilla?

No. We currently do not ship to Ceuta or Melilla.

Returns

Can I return a product?

Yes. You have 30 calendar days from the receipt of the order to request a return. The product must be in good condition, without improper use, and with its original packaging whenever possible.

Does the return have a cost?

In peninsular Spain, returns are free. In the Balearic Islands, Canary Islands, and Portugal, return shipping costs are borne by the customer, except in the case of a defective product or an error in the order.

When will I receive the refund?

Once the return is received and reviewed, the refund is processed within a maximum of 14 days from the approval of the return. The amount is refunded using the same payment method used for the purchase.

Payment and security

What payment methods do you accept?

We accept payments by bank card, PayPal, and Klarna, subject to availability at checkout.

Can I pay in installments?

Yes. You can pay in installments with Klarna if it is available at checkout. Approval depends on Klarna.

Do you offer cash on delivery?

No. We currently do not offer cash on delivery.

Is it safe to buy from KÄRN?

Yes. Payment is processed securely through encrypted payment platforms. KÄRN does not store your full card details.

RFID Cardholders

What is RFID protection?

RFID protection helps block unauthorized reading of contactless cards while they are inside the cardholder.

What is the difference between KÄRN cardholders?

Each model varies in capacity, format, and type of access:

• Slim: compact format with pop-up mechanism and capacity for up to 9 cards.
• Slim Pro: premium design with greater capacity, magnetic closure, and space for up to 10 cards.
• Access: quick side access, ultra-thin design, and practical format for daily use.
• Essential: the simplest option in the range, with RFID protection and a lightweight format. Not compatible with FindCard.

Does it fit an ID card?

Yes. KÄRN cardholders are designed for standard-sized cards, including the Spanish ID card in card format.

Does the FindCard fit in all cardholders?

No. The Essential RFID Cardholder model is not compatible with FindCard. To use FindCard inside a KÄRN cardholder, we recommend compatible models such as Slim, Slim Pro, or Access.

Backpacks and messenger bags

Is the backpack or messenger bag waterproof?

No. Water-repellent models are designed for splashes and light rain, but they are not waterproof or designed for prolonged exposure to heavy rain.

Are they suitable for travel?

Yes. They are designed for city, work, daily commutes, and short getaways, with a compact format and compartments to carry essentials in a more organized way.

Do they have an anti-theft design?

Yes. They incorporate solutions such as less exposed zippers, hidden pockets, or protected compartments, depending on the model, to reduce the exposure of your belongings in daily use.

Trackers

What is the difference between FindCard and SmartTag?

FindCard has a card format and is ideal for wallets, compatible cardholders, backpacks, handbags, or suitcases. SmartTag has a keyring format and is ideal for keys, backpacks, handbags, or luggage.

Do they need an additional app?

No. They work with compatible phone location networks, such as Find My on iPhone and compatible location options on Android.

Do they have a subscription cost?

No. They are one-time payment products, without monthly subscriptions.

Do they work with iPhone and Android?

Yes, as long as the device and operating system are compatible with the corresponding location network. We recommend checking compatibility before purchase.

Contact and support

How can I contact you?

You can write to us via WhatsApp or email at info@karnofficialstore.com.

What are your business hours?

We attend on business days. Messages received outside business hours will be answered the next business day.

What information should I send if I have an issue?

To help you faster, please provide your order number, the email used for the purchase, and, if necessary, a photo or video of the product or packaging.